Post Incident Review (PIR) – Azure Virtual Desktop – Unable to create new connections, impacting US regions

At a glance · Microsoft's status

ResolvedLasted 1 h 50 min

Microsoft says it started
· on Azure Status
Earliest version we archived
· our archive started 15:10 UTC
Ended
· marked resolved
Edited
Not since we first saw it
Source
Azure Status · checked 6 min ago

In short

Microsoft reported degraded service affecting Azure, starting 18:46 UTC on 16 Sep 2024. Microsoft marked it resolved at 20:36 UTC after 1 h 50 min. Microsoft has since published a post-incident report.

Microsoft says

Microsoft's latest update, , in short excerpts.

Watch our 'Azure Incident Retrospective' video about this incident: https://aka.ms/AIR/1LG8-1X0

Microsoft,

Read the full update on Microsoft's status page

Timeline

Times in UTC, Microsoft's own where it gives them.

  1. 16 Sep 2024

    MicrosoftMicrosoft says it startedon Azure Status

  2. +1 h 50 min

    MicrosoftResolved

  3. 13 Nov+787 days 20 h

    MicrosoftEarliest version we archivedOur archive started 15:10 UTC; earlier versions were not recorded.

What Microsoft changed

Microsoft rewrites incident updates in place. We save every version (checked every minute) and list what changed. Quotes are short excerpts. The full current text is on Microsoft's page.

One version so far. If Microsoft edits it, each change shows here with what was removed and added.

  1. First version we captured ·

    As first seen: Post Incident Review
    Status
    Post Incident Review

    Seen by us · Microsoft's page

Last updated