Disruption with some GitHub services
Facts
- Source
- GitHub Status · original
- Started
- (39 days ago)
- Ended
- · lasted 1 h 45 min
- How it ended
- Microsoft marked it resolved.
- First captured by us
- Last changed
- (43 min ago)
Last text from Microsoft
On October 5, 2026, between 23:05 UTC and 00:11 UTC on October 6, some users experienced slow page loads, timeouts, and errors when accessing organization and enterprise billing, licensing, and settings pages. On average, the error rate was 1.9% and peaked at 13.8% of requests to the service that powers these pages.<br /><br />This was caused by a networking failure, which disrupted connectivity between one of our on-premises datacenter regions and a subset of cloud-hosted regional database services. We mitigated the incident by shifting the database traffic to a healthy region.<br /><br />We are working to make regional database failover faster and more complete, reduce timeouts so these pages fail fast instead of hanging, and add latency-based alerting to reduce our time to detection and mitigation of issues like this one in the future. We continue to partner with our cloud provider to understand the underlying network failure.
Quoted from GitHub Status (source), captured . Reproduced for reporting and archival purposes.
Official updates
Posted by GitHub Status, newest first.
Resolved
On October 5, 2026, between 23:05 UTC and 00:11 UTC on October 6, some users experienced slow page loads, timeouts, and errors when accessing organization and enterprise billing, licensing, and settings pages. On average, the error rate was 1.9% and peaked at 13.8% of requests to the service that powers these pages.<br /><br />This was caused by a networking failure, which disrupted connectivity between one of our on-premises datacenter regions and a subset of cloud-hosted regional database services. We mitigated the incident by shifting the database traffic to a healthy region.<br /><br />We are working to make regional database failover faster and more complete, reduce timeouts so these pages fail fast instead of hanging, and add latency-based alerting to reduce our time to detection and mitigation of issues like this one in the future. We continue to partner with our cloud provider to understand the underlying network failure.
Investigating
Users may experience issues accessing organization and enterprise billing and licensing pages. We are deploying a mitigation and monitoring for recovery.
Investigating
We are investigating reports of impacted performance for some GitHub services.
What Microsoft changed
Microsoft edits the text of an incident in place. We keep every version we capture (checked every minute) and highlight the difference. Removed text is struck through, added text is marked.
First version we captured
Captured · Microsoft's own timestamp · revisionnvn828d2Original text as we first saw it
On October 5, 2026, between 23:05 UTC and 00:11 UTC on October 6, some users experienced slow page loads, timeouts, and errors when accessing organization and enterprise billing, licensing, and settings pages. On average, the error rate was 1.9% and peaked at 13.8% of requests to the service that powers these pages.<br /><br />This was caused by a networking failure, which disrupted connectivity between one of our on-premises datacenter regions and a subset of cloud-hosted regional database services. We mitigated the incident by shifting the database traffic to a healthy region.<br /><br />We are working to make regional database failover faster and more complete, reduce timeouts so these pages fail fast instead of hanging, and add latency-based alerting to reduce our time to detection and mitigation of issues like this one in the future. We continue to partner with our cloud provider to understand the underlying network failure.