Dynamics 365 Customer Service: Inactivate quality evaluation records
Microsoft lists this Dynamics 365 Contact Center and Dynamics 365 Customer Service roadmap item as In development, with general availability in September 2026.
In development1 version
Facts
- Microsoft id
571193- Status
- In development
- Products
- Dynamics 365 Contact Center, Dynamics 365 Customer Service
- General availability
- September 2026
- Release rings
- General Availability
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
Quality managers can now inactivate evaluation records that should no longer contribute to scoring or reporting.
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: In development
- Status
- In development
Seen by us · Microsoft's timestamp · Microsoft's page
Last updated