Dynamics 365 Customer Service: Quality evaluation supports custom Case-like records evaluation
Microsoft lists this Dynamics 365 Customer Service roadmap item as In development, with general availability planned for January 2027.
In development1 version
Facts
- Microsoft id
571301- Status
- In development
- Products
- Dynamics 365 Customer Service
- Preview
- October 2026
- General availability
- January 2027
- Release rings
- General Availability, Preview
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
Quality evaluation now supports on-demand evaluations for case-like custom entities in public preview.
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: In development
- Status
- In development
Seen by us · Microsoft's timestamp · Microsoft's page
Last updated