MicrosoftRadar Independent status for Microsoft services

Dynamics 365 Customer Service: Quality evaluation supports knowledge source in criteria

Microsoft lists this Dynamics 365 Contact Center and Dynamics 365 Customer Service roadmap item as In development, with general availability planned for January 2027.

In development1 version

Facts

Microsoft id
571302
Status
In development
Products
Dynamics 365 Contact Center, Dynamics 365 Customer Service
Preview
September 2026
General availability
January 2027
Release rings
General Availability, Preview
Platforms
Web
Cloud instances
Worldwide (Standard Multi-Tenant)
First captured by us
(from our first import of this list)
Microsoft last modified
Source
Microsoft 365 roadmap · open the original at Microsoft

Microsoft says

Criteria questions can now use knowledge sources to help evaluate customer interactions.

Microsoft 365 roadmap,

Read Microsoft's full post

What Microsoft changed

One version so far. If Microsoft edits it, each change shows here with what was removed and added.

  1. First version we captured ·

    As first seen: In development
    Status
    In development

    Seen by us · Microsoft's timestamp · Microsoft's page

Last updated