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Dynamics 365 Contact Center: Quality evaluation - One-Time Evaluation Frequency

Microsoft lists this Dynamics 365 Contact Center and Dynamics 365 Customer Service roadmap item as Launched, with general availability in October 2026.

Launched1 version

Facts

Microsoft id
573266
Status
Launched
Products
Dynamics 365 Contact Center, Dynamics 365 Customer Service
General availability
October 2026
Release rings
General Availability
Platforms
Web
Cloud instances
Worldwide (Standard Multi-Tenant)
First captured by us
(from our first import of this list)
Microsoft last modified
Source
Microsoft 365 roadmap · open the original at Microsoft

Microsoft says

Quality evaluation plans now support a Once frequency type for both case evaluations and conversation evaluations.

Microsoft 365 roadmap,

Read Microsoft's full post

What Microsoft changed

One version so far. If Microsoft edits it, each change shows here with what was removed and added.

  1. First version we captured ·

    As first seen: Launched
    Status
    Launched

    Seen by us · Microsoft's timestamp · Microsoft's page

Last updated