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Dynamics 365 Customer Service: Service tools, skills and plugins are now available for Scout

Microsoft lists this Dynamics 365 Customer Service roadmap item as Launched, with general availability in September 2026.

Launched1 version

Facts

Microsoft id
573382
Status
Launched
Products
Dynamics 365 Customer Service
General availability
September 2026
Release rings
General Availability
Platforms
Web
Cloud instances
Worldwide (Standard Multi-Tenant)
First captured by us
(from our first import of this list)
Microsoft last modified
Source
Microsoft 365 roadmap · open the original at Microsoft

Microsoft says

The updated Service application brings Dynamics 365 Customer Service context, actions, and guided workflows into Scout.

Microsoft 365 roadmap,

Read Microsoft's full post

What Microsoft changed

One version so far. If Microsoft edits it, each change shows here with what was removed and added.

  1. First version we captured ·

    As first seen: Launched
    Status
    Launched

    Seen by us · Microsoft's timestamp · Microsoft's page

Last updated