Dynamics 365 Customer Service: Shared analytics for historical reporting
Microsoft lists this Dynamics 365 Contact Center and Dynamics 365 Customer Service roadmap item as Rolling out, with general availability in October 2026.
Rolling out1 version
Facts
- Microsoft id
574112- Status
- Rolling out
- Products
- Dynamics 365 Contact Center, Dynamics 365 Customer Service
- General availability
- October 2026
- Release rings
- General Availability
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
Dynamics 365 Customer Service provides out-of-the-box historical reporting built on a shared analytics foundation: a scalable, open, and AI-ready data foundation for Customer Experience and…
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: Rolling out
- Status
- Rolling out
Seen by us · Microsoft's timestamp · Microsoft's page