Dynamics 365 Contact Center: Historical analytics
Microsoft lists this Dynamics 365 Contact Center and Dynamics 365 Customer Service roadmap item as Rolling out, with general availability in October 2026.
Rolling out1 version
Facts
- Microsoft id
574113- Status
- Rolling out
- Products
- Dynamics 365 Contact Center, Dynamics 365 Customer Service
- General availability
- October 2026
- Release rings
- General Availability
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
Contact Center historical analytics provides out-of-box historical reporting for Dynamics 365 Contact Center, built on a shared analytics foundation.
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: Rolling out
- Status
- Rolling out
Seen by us · Microsoft's timestamp · Microsoft's page