Dynamics 365 Contact Center: Reroute conversations to the right queue automatically
Microsoft lists this Dynamics 365 Contact Center roadmap item as Launched, with general availability in October 2026.
Launched1 version
Facts
- Microsoft id
575272- Status
- Launched
- Products
- Dynamics 365 Contact Center
- General availability
- October 2026
- Release rings
- General Availability
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
Service representatives can reroute a live voice or messaging conversation when they realize they aren't the right person to help.
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: Launched
- Status
- Launched
Seen by us · Microsoft's timestamp · Microsoft's page