Microsoft Contact Center Intelligence: Knowledge
Microsoft lists this Microsoft Contact Center Intelligence roadmap item as In development, with general availability planned for November 2026.
In development1 version
Facts
- Microsoft id
575275- Status
- In development
- Products
- Microsoft Contact Center Intelligence
- Preview
- October 2026
- General availability
- November 2026
- Release rings
- General Availability, Preview
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
Knowledge sources ground your agent's responses in enterprise data.
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: In development
- Status
- In development
Seen by us · Microsoft's timestamp · Microsoft's page