Microsoft Contact Center Intelligence: Universal connector for self-service omnichannel agents
Microsoft lists this Microsoft Contact Center Intelligence roadmap item as Rolling out, with general availability planned for November 2026.
Rolling out1 version
Facts
- Microsoft id
575278- Status
- Rolling out
- Products
- Microsoft Contact Center Intelligence
- Preview
- October 2026
- General availability
- November 2026
- Release rings
- General Availability, Preview
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
Bring Microsoft AI to the contact center platform of your choice with the Universal Connector.
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: Rolling out
- Status
- Rolling out
Seen by us · Microsoft's timestamp · Microsoft's page