Microsoft Contact Center Intelligence: Biometric authentication
Microsoft lists this Microsoft Contact Center Intelligence roadmap item as Rolling out, with general availability planned for November 2026.
Rolling out1 version
Facts
- Microsoft id
575280- Status
- Rolling out
- Products
- Microsoft Contact Center Intelligence
- Preview
- October 2026
- General availability
- November 2026
- Release rings
- General Availability, Preview
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
Voice biometric authentication delivers business value by reducing fraud and agent operating costs in contact centers.
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: Rolling out
- Status
- Rolling out
Seen by us · Microsoft's timestamp · Microsoft's page