Microsoft Contact Center AI: Insights and quality
Microsoft lists this Microsoft Contact Center Intelligence roadmap item as In development, with general availability planned for November 2026.
In development1 version
Facts
- Microsoft id
575290- Status
- In development
- Products
- Microsoft Contact Center Intelligence
- Preview
- October 2026
- General availability
- November 2026
- Release rings
- General Availability, Preview
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
- Gain visibility into AI interactions, conversation trends, and customer engagement - Measure self-service effectiveness through containment, escalations, transfers, and resolution outcomes -
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: In development
- Status
- In development
Seen by us · Microsoft's timestamp · Microsoft's page