Dynamics 365 Contact Center: Boost contact center efficiency with real-time streaming analytics

Microsoft lists this Dynamics 365 Contact Center roadmap item as Rolling out, with general availability in October 2026.

Rolling out1 version

Facts

Microsoft id
576605
Status
Rolling out
Products
Dynamics 365 Contact Center
General availability
October 2026
Release rings
General Availability
Platforms
Web
Cloud instances
Worldwide (Standard Multi-Tenant)
First captured by us
(from our first import of this list)
Microsoft last modified
Source
Microsoft 365 roadmap · open the original at Microsoft

Microsoft says

Real-time streaming analytics is built into the new supervisor application.

Microsoft 365 roadmap,

Read Microsoft's full post

What Microsoft changed

One version so far. If Microsoft edits it, each change shows here with what was removed and added.

  1. First version we captured ·

    As first seen: Rolling out
    Status
    Rolling out

    Seen by us · Microsoft's timestamp · Microsoft's page