Dynamics 365 Contact Center: Administrator experiences - Use industry templates to set up autonomous contact centers
Microsoft lists this Dynamics 365 Contact Center roadmap item as In development, with general availability planned for June 2027.
In development1 version
Facts
- Microsoft id
576634- Status
- In development
- Products
- Dynamics 365 Contact Center
- Preview
- July 2026
- General availability
- June 2027
- Release rings
- General Availability, Preview
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
This release introduces industry-specific templates that simplify the creation and deployment of autonomous contact centers.
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: In development
- Status
- In development
Seen by us · Microsoft's timestamp · Microsoft's page
Last updated