MicrosoftRadar Independent status for Microsoft services

Dynamics 365 Contact Center: Copilot and AI innovation - Use agentic simulations to evaluate contact center setup

Microsoft lists this Dynamics 365 Contact Center and Microsoft Copilot (Microsoft 365) roadmap item as In development, with general availability planned for June 2027.

In development1 version

Facts

Microsoft id
576636
Status
In development
Products
Dynamics 365 Contact Center, Microsoft Copilot (Microsoft 365)
Preview
July 2026
General availability
June 2027
Release rings
General Availability, Preview
Platforms
Web
Cloud instances
Worldwide (Standard Multi-Tenant)
More information
learn.microsoft.com
Status pages
Microsoft 365 Copilot status
First captured by us
(from our first import of this list)
Microsoft last modified
Source
Microsoft 365 roadmap · open the original at Microsoft

Microsoft says

Agentic simulations are an AI-driven capability of Service Operations Agent that enable organizations to evaluate how their contact center behaves under realistic customer conditions before…

Microsoft 365 roadmap,

Read Microsoft's full post

What Microsoft changed

One version so far. If Microsoft edits it, each change shows here with what was removed and added.

  1. First version we captured ·

    As first seen: In development
    Status
    In development

    Seen by us · Microsoft's timestamp · Microsoft's page

Other changes for Microsoft 365 Copilot

Last updated