Dynamics 365 Customer Service: Workforce engagement management - Monitor intraday performance against the forecast

Microsoft lists this Dynamics 365 Customer Service roadmap item as In development, with general availability in October 2026.

In development1 version

Facts

Microsoft id
576748
Status
In development
Products
Dynamics 365 Customer Service
Preview
August 2026
General availability
October 2026
Release rings
General Availability, Preview
Platforms
Web
Cloud instances
Worldwide (Standard Multi-Tenant)
First captured by us
(from our first import of this list)
Microsoft last modified
Source
Microsoft 365 roadmap · open the original at Microsoft

Microsoft says

The intraday performance report provides supervisors with an interval-level view of performance against the forecast.

Microsoft 365 roadmap,

Read Microsoft's full post

What Microsoft changed

One version so far. If Microsoft edits it, each change shows here with what was removed and added.

  1. First version we captured ·

    As first seen: In development
    Status
    In development

    Seen by us · Microsoft's timestamp · Microsoft's page

Last updated