Dynamics 365 Contact Center: Omnichannel customer experiences - Use ML-based sensitive data redaction for human interactions
Microsoft lists this Dynamics 365 Contact Center roadmap item as In development, with general availability planned for March 2027.
In development1 version
Facts
- Microsoft id
576756- Status
- In development
- Products
- Dynamics 365 Contact Center
- Preview
- December 2026
- General availability
- March 2027
- Release rings
- General Availability, Preview
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
Dynamics 365 Contact Center introduces large language model (LLM)‑based sensitive data redaction for human‑to‑human interactions, allowing administrators to automatically redact PCI data shared during live…
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: In development
- Status
- In development
Seen by us · Microsoft's timestamp · Microsoft's page
Last updated