Dynamics 365 Customer Service: Workforce engagement management - Detect intraday volume spikes with workforce alerts
Microsoft lists this Dynamics 365 Customer Service roadmap item as In development, with general availability in October 2026.
In development1 version
Facts
- Microsoft id
576761- Status
- In development
- Products
- Dynamics 365 Customer Service
- Preview
- August 2026
- General availability
- October 2026
- Release rings
- General Availability, Preview
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- More information
- learn.microsoft.com
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
Supervisors can create volume spike alerts that compare real-time conversation volume with the forecast linked to a shift plan.
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: In development
- Status
- In development
Seen by us · Microsoft's timestamp · Microsoft's page
Last updated