Dynamics 365 Customer Service: Copilot and AI innovation - Classify emails by category and subcategory with Case Management Agent
Microsoft lists this Dynamics 365 Customer Service and Microsoft Copilot (Microsoft 365) roadmap item as Launched, with general availability in August 2026.
Launched1 version
Facts
- Microsoft id
576775- Status
- Launched
- Products
- Dynamics 365 Customer Service, Microsoft Copilot (Microsoft 365)
- General availability
- August 2026
- Release rings
- General Availability
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- Status pages
- Microsoft 365 Copilot status
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
With email classification, administrators can define a custom taxonomy of categories and subcategories to automatically classify inbound emails in Dynamics 365 Customer Service.
What Microsoft changed
We have one version of this item so far. When Microsoft edits it (a new date, status or text), the earlier version stays here and the change is shown.
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