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Dynamics 365 Contact Center: Administrator experiences - Support average wait time in messaging API channels

Microsoft lists this Dynamics 365 Contact Center roadmap item as Launched, with general availability in June 2026.

Launched1 version

Facts

Microsoft id
576780
Status
Launched
Products
Dynamics 365 Contact Center
General availability
June 2026
Release rings
General Availability
Platforms
Web
Cloud instances
Worldwide (Standard Multi-Tenant)
First captured by us
(from our first import of this list)
Microsoft last modified
Source
Microsoft 365 roadmap · open the original at Microsoft

Microsoft says

• Average wait time (AWT) is now supported for custom messaging channels built using the messaging APIs, apart from live chat and voice channels.

Microsoft 365 roadmap,

Read Microsoft's full post

What Microsoft changed

One version so far. If Microsoft edits it, each change shows here with what was removed and added.

  1. First version we captured ·

    As first seen: Launched
    Status
    Launched

    Seen by us · Microsoft's timestamp · Microsoft's page

Last updated