Dynamics 365 Contact Center: Unified routing - Use pick-based assignment method for work items
Microsoft lists this Dynamics 365 Contact Center roadmap item as Launched, with general availability in August 2026.
Launched1 version
Facts
- Microsoft id
576837- Status
- Launched
- Products
- Dynamics 365 Contact Center
- General availability
- August 2026
- Release rings
- General Availability
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
Use the No auto assignment method for queues in Copilot Service admin center when you want routed conversations to remain unassigned after they enter a…
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: Launched
- Status
- Launched
Seen by us · Microsoft's timestamp · Microsoft's page
Last updated