Dynamics 365 Customer Service: Copilot and AI innovation - Use Copilot Cowork to orchestrate insights and actions for representatives
Microsoft lists this Dynamics 365 Customer Service and Microsoft Copilot (Microsoft 365) roadmap item as Launched, with general availability in June 2026.
Launched1 version
Facts
- Microsoft id
576851- Status
- Launched
- Products
- Dynamics 365 Customer Service, Microsoft Copilot (Microsoft 365)
- Preview
- May 2026
- General availability
- June 2026
- Release rings
- General Availability, Preview
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- Status pages
- Microsoft 365 Copilot status
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
The plugin in Copilot Cowork is available out of the box for service representatives.
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: Launched
- Status
- Launched
Seen by us · Microsoft's timestamp · Microsoft's page
Related changes
Other changes for Microsoft 365 Copilot
- Microsoft 365 Copilot release notes: November 4, 2026
- Microsoft 365 Copilot release notes: October 27, 2026
- Microsoft 365 Copilot release notes: October 06, 2026
- Microsoft 365 Copilot release notes: September 23, 2026
- Microsoft 365 Copilot release notes: August 25, 2026
- Microsoft 365 Copilot release notes: August 11, 2026
- Microsoft 365 Copilot release notes: July 29, 2026
- Microsoft 365 Copilot release notes: July 15, 2026
Last updated