Dynamics 365 Customer Service: Manage intraday operations with AI agent
Microsoft lists this Dynamics 365 Customer Service and Microsoft Copilot (Microsoft 365) roadmap item as In development, with general availability planned for March 2027.
In development1 version
Facts
- Microsoft id
577184- Status
- In development
- Products
- Dynamics 365 Customer Service, Microsoft Copilot (Microsoft 365)
- Preview
- September 2026
- General availability
- March 2027
- Release rings
- General Availability, Preview
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- Status pages
- Microsoft 365 Copilot status
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
Intraday Agent is an autonomous AI agent that helps manage intraday operational scenarios. The following are its high‑level capabilities. Intraday queue tracking
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: In development
- Status
- In development
Seen by us · Microsoft's timestamp · Microsoft's page
Related changes
Other changes for Microsoft 365 Copilot
- Microsoft 365 Copilot release notes: November 4, 2026
- Microsoft 365 Copilot release notes: October 27, 2026
- Microsoft 365 Copilot release notes: October 06, 2026
- Microsoft 365 Copilot release notes: September 23, 2026
- Microsoft 365 Copilot release notes: August 25, 2026
- Microsoft 365 Copilot release notes: August 11, 2026
- Microsoft 365 Copilot release notes: July 29, 2026
- Microsoft 365 Copilot release notes: July 15, 2026
Last updated