MicrosoftRadar Independent status for Microsoft services

Dynamics 365 Customer Insights - Journeys: Improve engagement and message timing with Outreach Optimization Agent

Microsoft lists this Dynamics 365 Customer Insights - Journeys and Microsoft Copilot (Microsoft 365) roadmap item as In development, with general availability planned for April 2027.

In development1 version

Facts

Microsoft id
577417
Status
In development
Products
Dynamics 365 Customer Insights - Journeys, Microsoft Copilot (Microsoft 365)
Preview
July 2026
General availability
April 2027
Release rings
General Availability, Preview
Platforms
Web
Cloud instances
Worldwide (Standard Multi-Tenant)
More information
learn.microsoft.com
Status pages
Microsoft 365 Copilot status
First captured by us
(from our first import of this list)
Microsoft last modified
Source
Microsoft 365 roadmap · open the original at Microsoft

Microsoft says

Add the Outreach Optimization Agent to your journey, select the emails you want delivered, and let the agent handle timing and cadence automatically.

Microsoft 365 roadmap,

Read Microsoft's full post

What Microsoft changed

One version so far. If Microsoft edits it, each change shows here with what was removed and added.

  1. First version we captured ·

    As first seen: In development
    Status
    In development

    Seen by us · Microsoft's timestamp · Microsoft's page

Other changes for Microsoft 365 Copilot