Dynamics 365 Customer Service: Workforce engagement management - Enable question-level weighting for quality evaluation scoring
Microsoft lists this Dynamics 365 Customer Service roadmap item as Launched, with general availability in July 2026.
Launched1 version
Facts
- Microsoft id
577799- Status
- Launched
- Products
- Dynamics 365 Customer Service
- General availability
- July 2026
- Release rings
- General Availability
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
This feature enables supervisors to assign percentage-based weights at the individual question level, ensuring that evaluation scores reflect the relative importance of each question within…
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: Launched
- Status
- Launched
Seen by us · Microsoft's timestamp · Microsoft's page