Dynamics 365 Contact Center: Workforce engagement management - Automate shift rotations for consistent workforce coverage
Microsoft lists this Dynamics 365 Contact Center roadmap item as Launched, with general availability in August 2026.
Launched1 version
Facts
- Microsoft id
577802- Status
- Launched
- Products
- Dynamics 365 Contact Center
- General availability
- August 2026
- Release rings
- General Availability
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- More information
- learn.microsoft.com
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
What the feature does Shift rotation policies help organizations distribute customer service representatives across recurring shifts on a configurable schedule.
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: Launched
- Status
- Launched
Seen by us · Microsoft's timestamp · Microsoft's page