MicrosoftRadar Independent status for Microsoft services

Dynamics 365 Contact Center: Administrator experiences - Use Service Operations Agent to accelerate setup, onboard, and verify config changes

Microsoft lists this Dynamics 365 Contact Center and Microsoft Copilot (Microsoft 365) roadmap item as Launched, with general availability in July 2026.

Launched1 version

Facts

Microsoft id
577808
Status
Launched
Products
Dynamics 365 Contact Center, Microsoft Copilot (Microsoft 365)
Preview
April 2026
General availability
July 2026
Release rings
General Availability, Preview
Platforms
Web
Cloud instances
Worldwide (Standard Multi-Tenant)
More information
learn.microsoft.com
Status pages
Microsoft 365 Copilot status
First captured by us
(from our first import of this list)
Microsoft last modified
Source
Microsoft 365 roadmap · open the original at Microsoft

Microsoft says

Service Operations Agent in the Copilot Service admin center delivers a unified, conversational experience for configuring Dynamics 365 Contact Center.

Microsoft 365 roadmap,

Read Microsoft's full post

What Microsoft changed

One version so far. If Microsoft edits it, each change shows here with what was removed and added.

  1. First version we captured ·

    As first seen: Launched
    Status
    Launched

    Seen by us · Microsoft's timestamp · Microsoft's page

Other changes for Microsoft 365 Copilot