Dynamics 365 Contact Center: Quality Evaluation Agent - Review historical quality metrics in a unified dashboard
In developmentDynamics 365 Contact CenterDynamics 365 Customer Service1 version
- Feed
- Microsoft 365 roadmap · original
- Microsoft id
577895- Availability
- Preview: September CY2026 · Rollout: March CY2027
- Tags
- General Availability, Preview, Web, Worldwide (Standard Multi-Tenant)
- First captured by us
- Microsoft last modified
Description
The quality evaluation historical dashboard provides aggregated insights from completed evaluations, helping organizations track quality trends over time. Users can view quality scores and trends across selected date ranges, with up to two years of historical data available.
Quoted from Microsoft 365 roadmap (source). Reproduced for reporting and archival purposes.
What Microsoft changed
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