Dynamics 365 Contact Center: IVR capabilities - Equip voice agents with custom voice
Microsoft lists this Dynamics 365 Contact Center roadmap item as In development, with general availability planned for November 2026.
In development1 version
Facts
- Microsoft id
578069- Status
- In development
- Products
- Dynamics 365 Contact Center
- Preview
- October 2026
- General availability
- November 2026
- Release rings
- General Availability, Preview
- Platforms
- Web
- Cloud instances
- Worldwide (Standard Multi-Tenant)
- First captured by us
- (from our first import of this list)
- Microsoft last modified
- Source
- Microsoft 365 roadmap · open the original at Microsoft
Microsoft says
Secure a voice talent that will represent the voice of your brand.
What Microsoft changed
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: In development
- Status
- In development
Seen by us · Microsoft's timestamp · Microsoft's page