Microsoft Teams: Real-time queue metrics in the Queues app on Mobile
In developmentMicrosoft Teams1 version
- Feed
- Microsoft 365 roadmap · original
- Microsoft id
579859- Availability
- Rollout: December CY2026
- Tags
- Android, General Availability, Worldwide (Standard Multi-Tenant), iOS
- First captured by us
- Microsoft last modified
Description
Calling representative and Supervisor leads can view real-time call queue metrics directly from the Queues app on Mobile, giving them greater visibility into current queue activity and performance while on the go. Users can quickly understand the state of their queues, monitor key operational metrics, and make more informed decisions about their availability and queue participation without needing to switch to desktop.
Quoted from Microsoft 365 roadmap (source). Reproduced for reporting and archival purposes.
What Microsoft changed
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