Dynamics 365 Customer Insights - Journeys: Send each message only once with deduplication for SMS and custom channels
In developmentDynamics 365 Customer Insights - Journeys1 version
- Feed
- Microsoft 365 roadmap · original
- Microsoft id
579903- Availability
- Rollout: December CY2026
- Tags
- General Availability, Web, Worldwide (Standard Multi-Tenant)
- First captured by us
- Microsoft last modified
Description
- Deduplicates recipients by contact point, so each phone number or custom channel address gets the message once per send.
- Eliminates manual post-send clean-up, wasted messaging spend and the customer annoyance of duplicate texts.
- Brings SMS and custom channels to parity with email's built-in deduplication.
Quoted from Microsoft 365 roadmap (source). Reproduced for reporting and archival purposes.
What Microsoft changed
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