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Devices might experience a black screen or desktop loading issues after sign-in

Microsoft lists this known issue for 4 Windows versions; its status is Resolved. It started with KB5120996, KB5120998. Microsoft resolved it in KB5127646, KB5127648.

Resolved1 version

Facts

Microsoft id
5006
Status
Resolved
Products
Windows 11, version 24H2, Windows 11, version 25H2, Windows 11, version 26H1, Windows 11, version 26H2
Versions
Windows 11, version 24H2, Windows 11, version 25H2, Windows 11, version 26H1, Windows 11, version 26H2
Originating KBs
KB5120996, KB5120998
Resolved by
KB5127646, KB5127648
First captured by us
(from our first import of this list)
Microsoft last modified
Source
Windows known issues · open the original at Microsoft

Status per Windows version

VersionStatusOriginating updateOpenedResolved
Windows 11, version 26H2Resolved KB5127648N/A2026-10-13 16:50 UTC2026-10-13 17:00 UTC
Windows 11, version 26H1Resolved KB5127646OS Build 28000.2804, KB5120996, 2026-08-272026-10-13 16:49 UTC2026-10-13 17:00 UTC
Windows 11, version 25H2Resolved KB5127648OS Build 26200.9278, KB5120998, 2026-08-272026-10-13 16:49 UTC2026-10-13 17:00 UTC
Windows 11, version 24H2Resolved KB5127648OS Build 26100.9278, KB5120998, 2026-08-272026-10-13 16:49 UTC2026-10-13 17:00 UTC

Microsoft says

After installing Windows 11, version 26H2, and subsequent updates, some devices might experience desktop loading issues.

Windows known issues,

Read Microsoft's full post

What Microsoft changed

One version so far. If Microsoft edits it, each change shows here with what was removed and added.

  1. First version we captured ·

    As first seen: Resolved
    Status
    Resolved

    Seen by us · Microsoft's timestamp · Microsoft's page

Mentioning the same Microsoft ids

Last updated