Some customers receiving unexpected Xandr billing documents after migration
At a glance · Microsoft's status
DegradedOngoing for 43 days
- Microsoft says it started
- · on Microsoft Advertising platform health
- First posted
- on Microsoft Advertising platform health
- Affects
- Microsoft Monetize and Curate
- Edited
- Not since we first saw it
- Source
- Microsoft Advertising platform health · checked 1 min ago
In short
Microsoft reports degraded service affecting Microsoft Monetize and Curate, since 09:00 UTC on 1 Oct. Microsoft lists it as ongoing.
Microsoft says
Microsoft's latest update, , in short excerpts.
We are investigating a billing issue affecting some customers recently transitioned from Xandr to Microsoft Advertising billing for September activity.
Timeline
Times in UTC, Microsoft's own where it gives them.
1 Oct
MicrosoftMicrosoft says it startedon Microsoft Advertising platform health
between Microsoft's stated start and its first public word
9 Oct+8 days 1 h
MicrosoftFirst public postFrom Microsoft's own incident history, before our archive started.
What Microsoft changed
Microsoft adds updates to its incidents. We save every version (checked every minute) and list what changed. Quotes are short excerpts. The full text is on Microsoft's page.
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: Impacted · 1 service
- Status
- Impacted
- Services
- Microsoft Monetize and Curate
- Start time
- 2026-10-01 09:00 UTC.
Seen by us · Microsoft's timestamp · Microsoft's page
Affected services
Official updates
Posted by Microsoft Advertising platform health, newest first. The newest are quoted in their first sentence; the full text of each is on Microsoft's page.
Active ·
All remaining September, October and Gaming accounts are being re-processed for billing with an ETA of Friday, Nov 13th.
Active ·
Replacement September billing documents have been issued for most affected customers.
Active ·
Our engineering team has identified the root cause and is working toward a resolution.
Active ·
Our teams are reviewing the impacted customers and billing documents and working to determine the appropriate next steps.
Last updated