Some customers missing Xandr billing documents after migration
At a glance · Microsoft's status
DegradedOngoing for 43 days
- Microsoft says it started
- · on Microsoft Advertising platform health
- First posted
- on Microsoft Advertising platform health
- Affects
- Microsoft Monetize and Curate
- Edited
- Not since we first saw it
- Source
- Microsoft Advertising platform health · checked 1 min ago
In short
Microsoft reports degraded service affecting Microsoft Monetize and Curate, since 00:00 UTC on 1 Oct. Microsoft lists it as ongoing.
Microsoft says
Microsoft's latest update, , in short excerpts.
We have identified an issue where some expected Monetize or Curate invoices or seller statements were not generated.
Timeline
Times in UTC, Microsoft's own where it gives them.
1 Oct
MicrosoftMicrosoft says it startedon Microsoft Advertising platform health
between Microsoft's stated start and its first public word
6 Nov+36 days 21 h
MicrosoftFirst public postFrom Microsoft's own incident history, before our archive started.
What Microsoft changed
Microsoft adds updates to its incidents. We save every version (checked every minute) and list what changed. Quotes are short excerpts. The full text is on Microsoft's page.
One version so far. If Microsoft edits it, each change shows here with what was removed and added.
First version we captured ·
As first seen: Impacted · 1 service
- Status
- Impacted
- Services
- Microsoft Monetize and Curate
- Start time
- 2026-10-01 00:00 UTC.
Seen by us · Microsoft's timestamp · Microsoft's page
Affected services
Official updates
Posted by Microsoft Advertising platform health, newest first. The newest are quoted in their first sentence; the full text of each is on Microsoft's page.
Active ·
All remaining September, October and Gaming accounts are being re-processed for billing with an ETA of Friday, Nov 13th.
Active ·
Missing September billing documents have been generated for most affected customers.
Last updated