MicrosoftRadarIndependent status for Microsoft services

Users may be unable to connect to multiple Microsoft 365 services

DegradedActive3 versions

Facts

Source
Microsoft 365 Status · original
Started
(2 h ago)
Duration so far
2 h 3 min
First captured by us
Last changed
(2 min ago)
Affected services
Outlook, Power BI, Windows 365, Exchange Online, Power Apps, Microsoft Teams, Microsoft Fabric, SharePoint Online, Microsoft 365 apps, Microsoft 365 Copilot, Microsoft 365 admin center, Microsoft Intune, Microsoft Defender, Microsoft Purview, Microsoft Planner, Microsoft To Do, Microsoft Graph, Universal Print, Microsoft 365 Apps Admin Center, Microsoft 365 Education

What Microsoft says now

More info: Features of the Microsoft 365 services below that interact with Exchange Online and email services are impacted. Elements of those services that do not depend on interaction with Exchange Online remain functional.

  • Exchange Online: Users may be unable to access their mailbox using Outlook on the web, Outlook desktop (MAPI), Exchange ActiveSync (EAS), or REST-based connections, and email delivery may be delayed.
  • Microsoft 365 admin center: Admins may be unable to load some admin center pages.
  • Microsoft 365 apps: Users may be unable to view their recently used files.
  • Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory are affected.
  • Microsoft 365 Education: Features including Assignments, Reading Progress, and Speaker Progress may be impacted.
  • Microsoft Copilot 365: Users may be unable to load Copilot Chat or receive responses in the web and desktop apps, and Copilot experiences may be unable to access work data such as email, calendar, and files.
  • Microsoft Defender for Office 365: Some Defender for Office 365 experiences that rely on Purview DLP/Information Protection signals may experience delays or failures in policy evaluation and governance action enforcement. Admins/SOCs may experience delays or failures when accessing NHI features that rely on Data Classification Sensitivity Labels, including Tenant Metrics, Policy, and Data Usage, across the Identity, OAuth, and App Governance pages in the Security portal on Microsoft Defender for Cloud Apps.
  • Microsoft Defender XDR: Users may be unable to load Microsoft Defender portal pages or solution tabs.
  • Microsoft Fabric: Users may encounter failures when exporting reports with sensitivity labels to PDF or PowerPoint, when updating artifacts with sensitivity labels, or opening pbix with sensitivity label in Power BI Desktop. As a workaround, users can remove the sensitivity label from the affected item to complete the operation, if their organization's data protection policies allow it.
  • Microsoft Graph: API requests that access Exchange Online data, such as mail, calendar, and contacts, may time out and prevent users from managing Teams, Channels, Membership, Apps management and send activity notifications using Graph API.
  • Microsoft Intune: Scenarios including device enrollment, device check-in, and device compliance policies may have been intermittently impacted.
  • Microsoft Planner: Users are experiencing Plan and Task operation reliability issues.
  • Microsoft Power Apps: Users may be intermittently unable to sign-in to the Power Apps or Field Service mobile apps. Affected users may be able to utilize Power Apps or Field Service on the web as a way to circumvent impact, and users who are already signed in can potentially avoid impact by not signing out, clearing app data, or reinstalling while the issue is ongoing.
  • Microsoft Purview: Multiple Purview services including Authorization, auto-labeling, Data Loss Prevention (DLP) across Microsoft 365 services, Communication Compliance, Information Protection label and auto-labeling policies, Role-Based Access Control (RBAC) and Data Classification are impacted, and users may be unable to open or load Microsoft Purview portal pages or protected content. Audit searches, protected content creation, eDiscovery tasks such as search and export, Data Classification and On Demand Scan features may also be impacted.
  • Microsoft Teams: Most of the core functionality including joining calls, meetings, group chats, and channel messages are not impacted. Scenarios that depend on Exchange Online, including Calendar related failures with scheduling, invites, viewing, and meeting edits. Creation of Live or Virtual events fail. Failures with Copilot responses for outlook, calendar, or M365 files, read history, or adding to new chats. Navigating to App chats, adding new contacts or syncing contacts in settings fail. Standard channels are working fine but users may experience the inability to create or delete private or shared channels.
  • Microsoft To Do: The app may not load, and users may see operation failures.
  • Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
  • SharePoint Online: Some users may experience issues when sharing SharePoint Online files with people outside their organization, where external sharing is permitted by both organization-level and site-level settings. Additionally, features that depend on Exchange Online may be impacted. Accessing files stored directly in SharePoint Online remains functional.
  • Universal Print: Users may encounter errors submitting print jobs or using admin features.
  • Windows 365: Customers who have configured their tenant and Cloud PCs to use Microsoft Purview Customer Key for Windows 365 Cloud PCs may have users who are unable to connect to their Cloud PCs.

Current Status: We're continuing to see improvements in service availability, with email queues significantly reduced and approaching normal levels. Some users may still experience intermittent access issues or delayed email delivery as recovery continues.

We've implemented additional mitigation measures and are restoring the remaining affected infrastructure while investigating residual service issues. We're closely monitoring service health and validating recovery across affected connection methods to ensure sustained service stability.

At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.

Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services.

Next update by: Friday, November 13, 2026, at 3:00 PM UTC

Quoted from Microsoft 365 Status (source), captured . Reproduced for reporting and archival purposes.

What Microsoft changed

Microsoft edits the text of an incident in place. We keep every version we capture (checked every minute) and highlight the difference. Removed text is struck through, added text is marked.

  1. Version 3 (current)

    Captured · Microsoft's own timestamp · revision 0dc4d5fa
    Text changed
    What changed in the text: +41 words, −81 words
    User impact: Users may be unable to connect to multiple Microsoft 365 services. More info: Features of the Microsoft 365 services below that interact with Exchange Online and email services are impacted. Elements of those services that do … 4642 unchanged characters … Cloud PCs to use Microsoft Purview Customer Key for Windows 365 Cloud PCs may have users who are unable to connect to their Cloud PCs. Current Status: We're seeing continued recovery progress across affected regions,continuing to see improvements in service availability, with broader improvements now observed in North America email queues significantly reduced and sustained improvements across much of Europe. We're also seeing encouraging recovery signals in Asia Pacific, although some approaching normal levels. Some users may continue to still experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure. Our focus remains on stabilizing recovered infrastructure, completing mitigation in recovery continues. We've implemented additional mitigation measures and are restoring the remaining impacted areas, and reducing delayed email queues and backlogs. affected infrastructure while investigating residual service issues. We're closely monitoring service consistencyhealth and validating recovery across differentaffected connection methods as we work toward full mitigation.to ensure sustained service stability. At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and … 124 unchanged characters … of impact: This issue may affect users attempting to access the affected Microsoft 365 services. Next update by: Friday, November 13, 2026, at 2:003:00 PM UTC

  2. Version 2

    Captured · Microsoft's own timestamp · revision e9639a1a
    Text changed
    What changed in the text: +92 words, −76 words
    User impact: Users may be unable to connect to multiple Microsoft 365 services. More info: Features of the Microsoft 365 services below that interact with Exchange Online and email services are impacted. Elements of those services that do … 4631 unchanged characters … tenant and Cloud PCs to use Microsoft Purview Customer Key for Windows 365 Cloud PCs may have users who are unable to connect to their Cloud PCs. Current status: We’reStatus: We're seeing encouragingcontinued recovery progress in Europe, across affected regions, with service availability and email delivery performance improving across a growing portion broader improvements now observed in North America and sustained improvements across much of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, Europe. We're also seeing encouraging recovery signals in Asia Pacific, although some users may still continue to experience intermittent access issues as recovery actions continue. We're focused on addressing or delayed email delivery as mitigation progresses across the remaining areas of disruption and improving service consistency across affected regions. Reducing email queues affected infrastructure. Our focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and backlogs remains a priority,reducing delayed email queues and the extended 48-hour email timeout window remains in place to help protect delayed messages backlogs. We're closely monitoring service consistency and validating recovery across different connection methods as delivery catches up.we work toward full mitigation. At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and … 124 unchanged characters … of impact: This issue may affect users attempting to access the affected Microsoft 365 services. Next update by: Friday, November 13, 2026, at 1:002:00 PM UTC

  3. First version we captured

    Captured · Microsoft's own timestamp · revision 85753d52
    Original text as we first saw it

    More info: Features of the Microsoft 365 services below that interact with Exchange Online and email services are impacted. Elements of those services that do not depend on interaction with Exchange Online remain functional.

    • Exchange Online: Users may be unable to access their mailbox using Outlook on the web, Outlook desktop (MAPI), Exchange ActiveSync (EAS), or REST-based connections, and email delivery may be delayed.
    • Microsoft 365 admin center: Admins may be unable to load some admin center pages.
    • Microsoft 365 apps: Users may be unable to view their recently used files.
    • Microsoft 365 Apps Admin Center: Multiple services including Cloud Update, Cloud Policy, and Inventory are affected.
    • Microsoft 365 Education: Features including Assignments, Reading Progress, and Speaker Progress may be impacted.
    • Microsoft Copilot 365: Users may be unable to load Copilot Chat or receive responses in the web and desktop apps, and Copilot experiences may be unable to access work data such as email, calendar, and files.
    • Microsoft Defender for Office 365: Some Defender for Office 365 experiences that rely on Purview DLP/Information Protection signals may experience delays or failures in policy evaluation and governance action enforcement. Admins/SOCs may experience delays or failures when accessing NHI features that rely on Data Classification Sensitivity Labels, including Tenant Metrics, Policy, and Data Usage, across the Identity, OAuth, and App Governance pages in the Security portal on Microsoft Defender for Cloud Apps.
    • Microsoft Defender XDR: Users may be unable to load Microsoft Defender portal pages or solution tabs.
    • Microsoft Fabric: Users may encounter failures when exporting reports with sensitivity labels to PDF or PowerPoint, when updating artifacts with sensitivity labels, or opening pbix with sensitivity label in Power BI Desktop. As a workaround, users can remove the sensitivity label from the affected item to complete the operation, if their organization's data protection policies allow it.
    • Microsoft Graph: API requests that access Exchange Online data, such as mail, calendar, and contacts, may time out and prevent users from managing Teams, Channels, Membership, Apps management and send activity notifications using Graph API.
    • Microsoft Intune: Scenarios including device enrollment, device check-in, and device compliance policies may have been intermittently impacted.
    • Microsoft Planner: Users are experiencing Plan and Task operation reliability issues.
    • Microsoft Power Apps: Users may be intermittently unable to sign-in to the Power Apps or Field Service mobile apps. Affected users may be able to utilize Power Apps or Field Service on the web as a way to circumvent impact, and users who are already signed in can potentially avoid impact by not signing out, clearing app data, or reinstalling while the issue is ongoing.
    • Microsoft Purview: Multiple Purview services including Authorization, auto-labeling, Data Loss Prevention (DLP) across Microsoft 365 services, Communication Compliance, Information Protection label and auto-labeling policies, Role-Based Access Control (RBAC) and Data Classification are impacted, and users may be unable to open or load Microsoft Purview portal pages or protected content. Audit searches, protected content creation, eDiscovery tasks such as search and export, Data Classification and On Demand Scan features may also be impacted.
    • Microsoft Teams: Most of the core functionality including joining calls, meetings, group chats, and channel messages are not impacted. Scenarios that depend on Exchange Online, including Calendar related failures with scheduling, invites, viewing, and meeting edits. Creation of Live or Virtual events fail. Failures with Copilot responses for outlook, calendar, or M365 files, read history, or adding to new chats. Navigating to App chats, adding new contacts or syncing contacts in settings fail. Standard channels are working fine but users may experience the inability to create or delete private or shared channels.
    • Microsoft To Do: The app may not load, and users may see operation failures.
    • Power BI: All users may intermittently be unable to export reports with MIP sensitivity labels to PDF in Power BI.
    • SharePoint Online: Some users may experience issues when sharing SharePoint Online files with people outside their organization, where external sharing is permitted by both organization-level and site-level settings. Additionally, features that depend on Exchange Online may be impacted. Accessing files stored directly in SharePoint Online remains functional.
    • Universal Print: Users may encounter errors submitting print jobs or using admin features.
    • Windows 365: Customers who have configured their tenant and Cloud PCs to use Microsoft Purview Customer Key for Windows 365 Cloud PCs may have users who are unable to connect to their Cloud PCs.

    Current status: We’re seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.

    We're focused on addressing the remaining areas of disruption and improving service consistency across affected regions. Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.

    At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.

    Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services.

    Next update by: Friday, November 13, 2026, at 1:00 PM UTC

All changes on one page